Everyone at Assistant Media Group, client facing or technical, works to develop, package, deliver, and support our services to meet the high standards we pride ourselves on. Our clients can communicate their complaints, demands, and suggestions to our Management easily by reaching out via email to support@assistantmedia.com.We deal with the complaints reported to our company transparently, objectively, fairly, and confidentially. We provide our services by putting ourselves into our customers' shoes and through an empathetic approach. Our team is the base of client satisfaction, and we carry out the required corrective and preventive actions in order to prevent reoccurrence of the same complaint. We provide innovative solutions for client requirements by following technology closely
PAYMENT
Payment in full or a set percentage in advance is required for all services. The Client agrees to make all “One-time Services” payment in advance either purchasing directly on our website, or by our online gateway at the moment of signing any Agreement, in order to get started with any service The Client Organization agrees to pay “Monthly Services” by automatic credit card transactions. Invoices will include monthly fees and any additional fees for any additional service that have been purchased by The Client. Invoices will be issued and automatic transactions processed on the Renewal Date (First day of the month during service period). Assistant Media reserves the right to assess and collect late- payment charges of 4.5% per month on past due balances.
CANCELLATION POLICY
All agreements may be terminated with or without cause by either party upon thirty (30) days written notice. All services provided in advance will be charged upon early termination. 100% or partial refund if we have not fulfilled our obligations to deliver the work required under the agreement. Read Refund Policy below. Assistant Media reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.
REFUND POLICY
A 100% refund will be made only in the event of a cancellation within 3 days of initial agreement. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. All digital marketing packages including Web, SEO, and Social Media services are not refundable, but the client may request cancelation with a notice written 30 days in advance. Read Cancellation Policy above. We do not offer any refund for services already delivered, started/in progress, or any other miscellaneous charges which are non-recoverable for Assistant Media. No payment will be refunded once an initial draft is started or provided. There are no partial refunds for projects mid-way through a milestone phase. There are no refunds or credits of any kind for Search Engine Optimization (SEO), Pay-Per-Click (PPC), Social Media Marketing (SMM), Email Marketing, or any other third-party online marketing service even if a fee was paid in advance. After a payment is made, there are no exceptions to our refund policy. Web design and development demand extensive resources and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payment for hosting is non-refundable. We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days. If you signed up for our services but did not make use of them, then you are still entitled to pay us. All billing cycles for agreed services will continue until The Client Organization sends a cancellation notice in writing. Read Cancellation Policy above.
COMPLETION OF WORK
Where there is any delay from the Client to supply content, pictures, videos, or any other material to us which leads to a delay in the completion of work, Assistant Media has the right to extend any previously agreed deadlines by a reasonable amount. Read Project Delays for more information. Assistant Media reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.
MATERIALS
Clients must provide all content materials required by us to complete the work. Such materials may include, but are not limited to, written copy, logos, pictures, videos, and other printed material. Assistant Media cannot take responsibility for any copyright infringements caused by materials submitted by the client organization. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material. For all Copywriting Services (Content Optimization, Web Copywriting, Blog Writing, Press Release, Product Description, etc.), Assistant Media will prepare the Content Materials that corresponds to the project set out by the Client Organization in terms of the number of pages, word count, keywords, and style. The Client Organization will receive an initial draft for approval before the completion of all Content Materials. Once the initial draft is approved, Assistant Media will complete all additional Content Materials (Web pages, articles, blogs, press releases, etc.) The customer will then have 2 additional revisions to provide changes and final approval. Assistant Media grants the Client the complete rights to display, publish, sell, and reproduce the Content Materials in any form once payment is received in full.
DOMAIN NAMES AND WEB HOSTING
Hosting and domain are not included in the price for Website Design. Client Organization is responsible for obtaining their own domain and hosting through us or a third-party company of their choice. Assistant Media can supply to the client’s organization account credentials for domain name registration and/or web hosting. Assistant Media Group support in acquiring a domain may result in a acquisition fee or included at a premium rate in domain and hosting total cost. Please read Additional Expenses for more information.
REVISIONS
We are pleased to offer you the opportunity to make 2 major revisions to the design. Our website development phase is flexible and allows certain variations to the original specification. However, any major deviation from the approved design will be charged at the rate of $185.00 per hour as a non-subscription based client.
PROJECT DELAYS, CLIENT LIABILITY, AND APPROVALS
Any time frames or estimates that we give are contingent upon your full cooperation. During development, there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process. If The Client fails to provide content materials, pictures, or any other information that will cause a delay of over 3 days in the project, there will be a waiting period up to 30 days to reinstate your project into the pipeline. On completion of the work, you will be notified and have the opportunity to review it. Nothing will be published without approval. You must notify us in writing of any unsatisfactory points within 3 days of such notification. Once the final revision is approved, work cannot subsequently be rejected and the contract will be considered completed. Clients will receive website files, logins, and passwords of their website.
WARRANTY BY YOU AS TO OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS
The client must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other material supplied to us. Assistant Media will not be responsible of any claims or legal actions related to the content, graphic images, videos, registered company logos, names and trademarks, or any other material supplied to us for your website.
LICENSING
Once the website is published, Assistant Media grants the client the license to use the website and its related software and contents for the life of the website or contract period.
NON-DISCLOSURE
Assistant Media Group, our sister company,and partners, will not at any time divulge any information that is proprietary to the client organization and will protect such information as confidential.
ADDITIONAL EXPENSES
Any additional expense will be reimbursed to Assistant Media by the client organization including but not limited to the purchase of templates, third party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses.
